Welcome to MALINKO store!
MALINKO Design is a Australian design studio. We work on a number of products like home accessories and jewellery using new technologies and combining it with traditional manufacturing techniques.
Our designs are fun yet functional and we hope you will enjoy using them in your everyday life.
We are very excited to see you here and hope you will not leave empty-handed and will be coming back in the future!
Shipping and processing information
1. Ready items and items made upon order:
- For ready items: Orders are shipped within 1 - 2 business days after payment is received.
- For items produced upon order: it usually takes 2-3 weeks to produce any of our designs (depending on its complexity and size).
2. Before you place an order:
- Please double check your mailing address!
3. Shipping, insurance and customs:
- Our shipping costs include standard postage fees and packaging costs.
- All orders are shipped using Singapore Post International Air Mail (no tracking).
- We do not take responsibility for lost, stolen or damaged mail. The mail/parcel is considered lost if not arrived to the customer after 6 weeks since the date it was posted.
- Insurance cover is available for additional cost.
- Shipping time is 5-20 working days (however these are just estimates and can not be guaranteed).
- Any customs fees and applicable taxes outside of Australia is buyer's responsibility.
4. If you haven't received your package:
Please contact us if you have not received your order within 5 weeks.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Return and refund information
- Please contact us if you want to return any of purchased items.
- Any returns must occur within 72 hours of being received by you.
Returns and refund eligibility:
- If any item purchased in our store arrives faulty, it is eligible for exchange or refund. Please note that 'faulty' in this case means the product left our factory with some sort of issue or flaw. If purchased items have been damaged during shipping, they are not be eligible for a refund or return. To cover any shipping damage please consider insurance cover for an extra cost.
- If the size of purchased item is not correct, please notify us and send the item back for exchange. As we are trying to be as detailed as possible with our size descriptions, we consider it is buyer's responsibility to take all the relevant measurements and pick the right size. In this case shipping fees are buyer's responsibility.